Job Details
After-Sales Manager – Automotive
After-Sales Manager – Automotive
Job Details
After-Sales Manager – Automotive
Business Unit: MIG Auto Tech
Department: After-Sales
Job Location: Khartoum
Job Purpose:
To lead and develop the company’s after-sales operations, including service, spare parts, warranty, and customer relations, while driving profitability, operational excellence, customer satisfaction, and long-term brand loyalty.
Key Responsibilities:
Develop and implement the overall after-sales strategy, business plan, and annual budget.
Manage the financial performance and profitability of service, spare parts, and customer-care operations.
Lead the Service, Parts, Warranty, and Customer Relations teams.
Improve customer satisfaction, retention, and loyalty through effective after-sales programs.
Monitor operational and financial KPIs and implement corrective actions.
Ensure compliance with manufacturer standards, warranty procedures, safety requirements, and company policies.
Identify new revenue opportunities, including service contracts, extended warranties, accessories, and fleet services.
Establish and improve SOPs and utilize CRM/DMS systems to enhance efficiency.
Requirements:
Bachelor’s degree in Business Administration, Automotive Engineering, or a related field; MBA is an advantage.
8–10 years of automotive experience, including at least 5 years in a senior after-sales management role.
Strong experience in service, spare parts, warranty, customer relations, budgeting, and P&L management.
Proven leadership, strategic planning, and decision-making skills.
Fluency in Arabic and English.