Job purpose:
We are looking for a Service Advisor to act as the primary link between customers and our service team, ensure clear communication of vehicle concerns, and coordinate maintenance and repairs to deliver high-quality customer service.

Key responsibilities:

Welcome customers professionally, listen to their concerns, and accurately document vehicle issues and service requests.

Explain technical findings and service recommendations clearly, including estimated costs and completion times.

Schedule service appointments and coordinate with technicians and the Parts Department to ensure a smooth workflow.

Maintain accurate service orders, reports and customer records in the service management system.

Monitor repair progress, update customers on service status and follow up on post-service satisfaction.

Gather relevant vehicle information from customers to support technicians in accurate diagnosis.

Recommend suitable additional repairs, maintenance packages and company offers while maintaining customer trust.

Handle complaints professionally and work with the service team to resolve concerns.

Follow company policies, service standards and safety procedures and keep up with automotive technologies.

Requirements:

High school diploma or equivalent; technical or vocational training in automotive service is preferred.

Previous experience in automotive service, repair coordination or customer service is highly desirable.

Strong knowledge of vehicle systems, diagnostic tools and repair processes.

Excellent verbal and written communication skills and the ability to explain technical information clearly.

Strong customer service skills and the ability to handle challenging situations calmly.

Good organizational and multitasking skills to manage appointments and service follow-up efficiently.

Proficiency in service management software, computer systems and Microsoft Office.

A collaborative approach, initiative and strong problem-solving skills.

Closing date: 13 November 2026.